IT Help Desk: Your Blueprint to Service Success, Mastering User Support & Troubleshooting Like a Genius
Shop:
Amazon.co.uk
Product ID:
B06Y18DCQY
Description:
Are you ready to learn all about working an IT help desk? If so, you've come to the right place. Here's a preview of what this book contains: An explanation of what the IT help desk actually is How to improve communication skills like a pro Handling difficult calls and situations the right way (must listen!) Best words and best practices for the IT help desk The six-step problem solving model you need to implement Computer troubleshooting from the very basics No video? Here's what to do Troubleshooting no POST, no boot issues How to troubleshoot a freezing computer correctly The downlow on disk errors Keyboard and mouse issues Your customer support tools And much, much more!